- A superimposed digital page is created.
- Minor lengthened or shortened digital ink strokes occur.
- Significant missing, twisted, lengthened or shortened digital ink strokes occur.
- When you are writing or drawing on paper by using the digital pen on the digital pad, the Pen icon does not appear on the display.
- The digital pad can not be turned on.
- After using for a period of time, you can not turn on the digital pad.After replacing the batteries of the digital pad, the date and time in the pad are incorrect.
- After you load an optional CF memory card into the digital pad and then turn on the pad, the Storage Device icon CF is not shown on the display. The display still shows the Storage Device icon M.
- Even though the stored digital pages have not reached 999, the memory (either in the built-in 32 MB storage device or in an optional memory card) is full.
- When connecting the digital pad to your computer through an USB port, your Windows can not recognize the built-in 32 MB storage device and an optional memory card in the pad as removable storage devices.
- In the software window of DigiMemo Manager, the selected objects in an e-Book file can not be copied or moved to a file for some programs such as Notepad.
- After replacing the ink cartridge with the new one, the performance level of the digital pen is lowered.
- Before disconnecting the digital pad from your computer, what should be noticed?
- Problems occur on the printing results.
Make sure to select a blank digital page each time you change a page on paper.
Write a little bit slowly or harder.
- Please verify that the thickness of paper is under the writing thickness of the digital pad.
- Do not try to trace or write through any conductive material (for example: steel ruler).
- Please check the following situations for the digital pen:
- The battery is correctly installed in the pen.
- The battery must be inserted into the battery compartment with the negative (-) cap facing the battery compartment.
- The cushion (copper color) of the battery is still located inside the barrel cover. In fact, such cushion will remain at its original position unless it is improperly removed.
- The barrel cover is screwed tightly onto the barrel of the pen.
- The barrel cover is screwed tightly onto the barrel of the pen.
- Once the battery inside the digital pen has been used for a long time, it should be replaced with a new one.
- If you just replace an ink cartridge of the pen, please press the new cartridge tip firmly against a hard surface until it snaps into place.
Try to alter the pressure you apply on the pen tip.
Please verify the followings:
- The battery compartment cover of the pad has been closed correctly and completely.
- The digital pad is not connected to your computer.
The batteries in the pad may be exhausted. Please replace the batteries.
Make sure that you insert the memory card correctly into the CF card insertion slot of the pad.
Although the digital pad has the ability to manage up to 999 digital pages (either for the built-in 32 MB storage device or for an optional memory card), such ability is unrelated to the maximum storage capacity.
The full memory means that the used space for the digital page files and the other computer files reaches the maximum capacity of the built-in 32 MB storage device or an optional memory card.
Please verify the followings:
- The USB port is available.
- Make sure that a power adapter provides enough power to the USB hub while connecting the digital pad via an USB hub.
- We recommend you connect the digital pad directly to an USB port on the computer.
- Occasionally, if your Windows can not recognize them, please restart your Windows.
You can copy or move the selected objects to another file for other programs such as Outlook e-mail message, Word file or Excel file. However, this function is not suitable for all Windows programs.
Please purchase and use an ink cartridge which we recommend.
In the DMEMO-M or DMEMO-C folder in the current storage device (the built-in 32 MB storage device or the optional memory card), there are already 999 digital page files containing digital ink. Move or delete some digital page files in the folder.
We recommend you to use the Letter, A4 or A5 paper size.
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