- A superimposed digital page is created.
- Minor lengthened or shortened digital ink strokes occur.
- Significant missing, twisted, lengthened or shortened digital ink strokes occur.
- When you are writing or drawing on paper by using the digital pen on the digital pad, the Pen icon does not appear on the display.
- After replacing the ink cartridge with the new one, the performance level of the digital pen is lowered.
- The digital pad can not be turned on.
- After using for a period of time, you can not turn on the digital pad.After replacing the batteries of the digital pad, the date and time in the pad are incorrect.
- After replacing the batteries of the digital pad, the date and time in the pad are incorrect.
- After you load an optional SD memory card into the digital pad and then turn on the pad, the Storage Device icon SD is not shown on the display. The display still shows the Storage Device icon M.
- The Storage Device icon SD flashes on the display.
- Even though the stored digital pages have not reached 999, the memory (either in the built-in 32 MB storage device or in an optional memory card) is full.
- When pressing the Next Blank Page button, the current digital page does not move to the next blank digital page and the pad sounds 2 beeps.
Make sure to select a blank digital page each time you change a page on paper.
Write a little bit slowly or harder.
- Please verify that the thickness of paper is under the writing thickness of the digital pad.
- Do not try to trace or write through any conductive material (for example: steel ruler).
- Please check the following situations for the digital pen:
- The battery is correctly installed in the pen.
- The battery must be inserted into the battery compartment with the negative (-) cap facing the battery compartment.
- The cushion (copper color) of the battery is still located inside the barrel cover. In fact, such cushion will remain at its original position unless it is improperly removed.
- The barrel cover is screwed tightly onto the barrel of the pen.
- The barrel cover is screwed tightly onto the barrel of the pen.
- Once the battery inside the digital pen has been used for a long time, it should be replaced with a new one.
- If you just replace an ink cartridge of the pen, please press the new cartridge tip firmly against a hard surface until it snaps into place.
Try to alter the pressure you apply on the pen tip.
Please purchase and use an ink cartridge which we recommend.
Please verify that the digital pad is not connected to your computer.
The batteries in the pad may be exhausted. Please replace the batteries.
When you replace the batteries in the pad, no battery in the battery compartment may be over one minute. The adjusted time and date are erased. Please reset the date and time.
Make sure that you insert the memory card correctly into the SD card insertion slot of the pad.
When a SD memory card with the write-protect switch set to LOCK is inserted into insertion slot, the pad sounds 2 beeps and the Storage Device icon SD flashes on the display. Please remove the SD memory card with the write-protect switch set to LOCK.
Although the digital pad has the ability to manage up to 999 digital pages (either for the built-in 32 MB storage device or for an optional memory card), such ability is unrelated to the maximum storage capacity.
The full memory means that the used space for the digital page files and the other computer files reaches the maximum capacity of the built-in 32 MB storage device or an optional memory card.
In the DMEMO-M or DMEMO-S folder in the current storage device (the built-in 32 MB storage device or the optional memory card), there are already 999 digital page files containing digital ink. Move or delete some digital page files in the folder.
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